Terms & Conditions

1. Scope of Services

Venga! Nutrition provides online nutrition coaching and education services for adults (18+) interested in plant-based nutrition. The nutritionist will consider each individual to be unique and will recommend personalised nutrition and lifestyle programmes rather than a one-size-fits-all approach.

 

Services may include:

  • One-to-one online consultations
  • Nutrition education and guidance
  • Habit and behaviour change support
  • Personalised recommendations based on the information shared during consultations
  • Written summaries or resources following sessions
  • Email support between sessions when included in a purchased package

Venga! Nutrition does NOT provide:

  • Medical advice, diagnosis, or treatment
  • Clinical nutrition therapy
  • Prescribed diets or therapeutic meal plans
  • Support for eating disorders, pregnancy-related nutrition, or medical conditions

The nutritionist will always refer any client with “red flag” signs or symptoms to their medical professional. Nutritional counselling does not claim to diagnose, treat or cure any disease.

2. Nature of the Relationship

Venga! Nutrition operates as a nutrition coaching service. The practitioner is a certified nutritionist, not a registered dietitian or medical doctor. Information provided is for educational and informational purposes only and is not a substitute for medical advice.

 

Please note the following:

  • The advice received from the nutritionist is personal and applies to the client only.
  • The degree of benefit obtainable from the consultations may vary between clients.
  • The possibility exists the client may not fully attain their goals due to factors outside the control of the nutritionist.
  • Clients remain fully responsible for their health decisions and actions.

3. Sessions

Before committing to a consultation package for the first time, it is strongly recommended to book a discovery call (it’s free and lasts approximately 15 minutes). It will help the nutritionist assess if/how they can help you with your objectives and ensure compatibility.

  • All sessions are delivered online, via Google Meet.
  • An initial assessment is necessary and lasts up to 90 minutes.
  • Follow-up sessions are offered in 30-minute or 60-minute formats.

If a client arrives late, the session may be shortened to respect subsequent bookings. Sessions will end at the scheduled time.

4. Payment Terms

  • Pricing details are shared by email upon request and confirmed prior to booking.
  • All sessions and packages must be paid in full via bank transfer.
  • Payment must be made at least 24 hours before a scheduled session, or the session may be cancelled.
  • All transactions are final and payments are non-refundable.
  • Venga! Nutrition is not responsible for any additional bank fees, interest charges, finance charges, over draft charges, or other fees.

5. Packages & Validity

  • Packages are valid for 12 months from the date of purchase.
  • Unused sessions remaining after the validity period are forfeited.
  • Sessions and packages are non-transferable.

6. Cancellation & Rescheduling

  • 24 hours notice is requested for any cancellations. Where possible we will aim to reschedule your session to a mutually convenient date and time, but there is no guarantee that this will always be possible if cancelled with less than 24 hours notice.
  • We appreciate that appointments are sometimes accidentally missed and where this happens we will endeavour to rearrange the consultation to a future date. However, if the client doesn’t show up and the nutritionist has not been notified, the consultation may be counted as a used session.
  • Being an online service we rely on a working internet connection. If for some reason you are unable to connect as scheduled due to a fault at your end, we will again endeavour to rearrange the consultation to a future date, which may or may not be possible depending on our schedules.
  • Venga! Nutrition reserves the right to reschedule sessions if necessary due to illness or unforeseen circumstances.

7. Client Responsibilities

Clients agree to:

  • Provide accurate and complete information regarding their health and lifestyle.
  • Communicate any changes in medical prescriptions or treatments for the duration of the nutrition plan.
  • Follow the advice diligently and commit to it fully to achieve their nutrition or lifestyle goals.
  • Take responsibility for their own choices and outcomes.

8. Confidentiality & Data Protection

All client information is treated as confidential and handled in accordance with the Privacy Policy and applicable data protection regulations.

Testimonials or anonymised examples will only be used with explicit client consent.

9. Termination of Services

Venga! Nutrition reserves the right to terminate services if payment terms are not respected, professional boundaries are crossed, or the coaching relationship is no longer appropriate. Unused sessions are forfeited if the relationship ends early.

10. Governing Law & Amendments

These Terms & Conditions are governed by the laws of Spain.

These Terms & Conditions may be updated from time to time. Continued use of services implies acceptance of the most current version.

By booking a session or purchasing a package, clients confirm that they have read, understood, and agreed to these Terms & Conditions.

Last updated: 14th January 2026